Pio Pio London Returns Policy
Pio Pio London aims to always provide high quality Goods that you will love and enjoy. On occasion however, goods may need to be returned.
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Pio Pio London is responsible for paying return shipment costs if you have been sent the wrong items. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the wrong goods being returned.
If any Goods you have purchased have faults when they are delivered to you, you should contact Pio Pio London within 28 days to arrange collection and return. Pio Pio London is responsible for paying return shipment costs of faulty. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned faulty goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Pio Pio London within 10 days and arrange collection and return. Pio Pio London is not responsible for paying shipment costs of the returned package. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 working days after the goods have been delivered. If you change your mind about the goods within this period, please return them to Pio Pio London within 14 working days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the goods can be re-sold, as new, without any additional work on the part of Pio Pio London. If you are in the European Union and you cancel your order within 14 days after the goods have been delivered and you cancel the whole order, we will refund the standard postage and packing costs you paid for that order in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order. Pio Pio London is not responsible for paying shipment costs of the returned items.
If you do wish to return Goods to Pio Pio London for any of the above reasons, please contact us on firstname.lastname@example.org to make the appropriate arrangements.
Please send returns to: