We take your privacy and the security of your information very seriously. Your financial transactions are encrypted and are not held on this site or on any of our systems. Pio Pio London only collects the personal information needed to process our orders, to keep business records as required by HMRC and to maintain an on-going commercial relationship. Customers can chose to join our exclusive mailing list, which allows us to tell you via email of new products, offers and company news. If you subsequently decide you do not wish to be contacted in this way we will remove you from our list. We do not sell or share information with any other unnecessary 3rd parties.
Terms and Conditions
This agreement applies as between you, the User of this Website and Pio Pio London, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. International Customers
If Goods are being ordered from outside Pio Pio London's country of residence, import duties and taxes may be incurred once your Goods reach their destination. Pio Pio London is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Pio Pio London cannot guarantee that the packaging of your Goods will be free of signs of tampering.
2. Third Party Intellectual Property
2.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
2.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
3. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Pio Pio London or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
4.3 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
4.3.1 all information you submit is accurate and truthful;
4.3.2 you have permission to submit Payment Information where permission may be required; and
4.3.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
4.4 It is recommended that you do not share your Account details, particularly your username and password. Pio Pio London accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
4.5 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Pio Pio London immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Pio Pio London accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
4.6 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
5. Termination and Cancellation
5.7 Either Pio Pio London or you may terminate your Account. If Pio Pio London terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
5.8 If Pio Pio London terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
5.9 Pio Pio London reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
5.10 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases. Please note that refunds can take up to 10 days to reach your bank account.
5.11 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
6. Goods, Pricing and Availability
6.12 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Pio Pio London correspond to the actual Goods, Pio Pio London is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
6.13 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
6.14 Pio Pio London does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these make not take into account sales taken whilst your visit is taking place.
6.15 All pricing information on the Website is correct at the time of going online. Pio Pio London reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every month.
6.16 In the event that prices are changed during the period between an order being placed for Goods and Pio Pio London processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
7.18 Pio Pio London will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
7.19 If Pio Pio London receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
8. Returns Policy
Pio Pio London aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
8.20 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Pio Pio London is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Please note that refunds can take up to 10 days to reach your bank account.
8.21 If any Goods you have purchased have faults when they are delivered to you, you should contact Pio Pio London within 28 days to arrange collection and return. Pio Pio London is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.22 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
8.23 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Pio Pio London within 10 days and arrange collection and return. Pio Pio London is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.24 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Pio Pio London within 7 working days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Pio Pio London. You are responsible for paying shipment costs if Goods are returned for this reason.
8.25 If you wish to return Goods to Pio Pio London for any of the above reasons, please contact on firstname.lastname@example.org to make the appropriate arrangements.
8.26 Pio Pio London reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
8.26.4 Any use or enjoyment that you may have already had out of the Goods;
8.26.5 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
8.26.6 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
8.26.7 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
9.27 Pio Pio London makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
9.28 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
9.29 No part of this Website is intended to constitute a contractual offer capable of acceptance.
9.30 Whilst Pio Pio London uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
10. Changes to the Service and these Terms and Conditions
Pio Pio London reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Pio Pio London is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
11. Availability of the Website
11.31 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
11.32 Pio Pio London accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
12. Limitation of Liability
12.33 To the maximum extent permitted by law, Pio Pio London accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
12.34 Nothing in these Terms and Conditions excludes or restricts Pio Pio London’s liability for death or personal injury resulting from any negligence or fraud on the part of Pio Pio London.
12.35 Nothing in these Terms and Conditions excludes or restricts Pio Pio London’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
12.36 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
13. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
14. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
15. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Pio Pio London.
16.37 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Pio Pio London. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
16.38 Pio Pio London may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the Unsubscribe link in any email received from Pio Pio London.
17. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Pio Pio London shall be governed by and construed in accordance with the Law of England and Wales and Pio Pio London and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
18. Free Gift with Purchase Terms and Conditions
a. Promotional free gifts are only available during specific promotional periods, whilst stock lasts
b. Customers can not choose what free gift they will receive
c. One gift per order
d. All free gifts are; subject to availability, non-transferable and there are no cash alternatives.Entrants agree to be bound by these Rules.
e. No cash alternatives are offered. No part of the gift is exchangeable for cash
or any other gift.
f. Free gifts can not be returned for refund
g. Free gifts must also be returned if original purchase is returned